1. Introduction
This Privacy Policy applies to the CommercePix AI website, web application, and related services (collectively, the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy should be read together with our Terms of Service. If you do not agree with this policy, please discontinue use of the Service.
- Applies to all CommercePix AI websites and applications
- Should be read together with our Terms of Service
- We act as the data controller for account information
- Continued use indicates acceptance of this policy
2. Information We Collect
We collect information you provide directly and data generated through your use of the Service. This includes account registration details, uploaded product images, generation requests, credit transactions, and feedback you submit. We also collect standard technical data including IP address, browser type, device information, and access timestamps for security and operational purposes.
- Account registration data (name, email, hashed password)
- Uploaded product and reference images
- Generation and retouch task records
- Credit purchase and consumption history
- Feedback and support messages
- Technical and log data (IP address, browser, timestamps)
3. How We Use Your Information
Your information is used solely to operate, maintain, and improve the Service. We do not sell your personal data to third parties. Data is used to authenticate your account, process generation requests, calculate and track credits, respond to support inquiries, detect and prevent fraud or abuse, comply with legal obligations, and improve model quality and product reliability.
- Authenticate and manage your account
- Process image generation and retouch requests
- Calculate credit costs and maintain transaction records
- Respond to support and feedback submissions
- Detect, prevent, and investigate fraud or abuse
- Comply with applicable legal obligations
- Improve product quality and reliability
5. Data Storage and Security
Your data is stored on servers located in mainland China. We implement industry-standard security measures including HTTPS encryption, server-side session management, hashed password storage, and access controls for administrative functions. Uploaded images are stored in object storage with access restricted to authenticated users. While we take reasonable steps to protect your data, no method of transmission or storage is completely secure.
- HTTPS encryption for all data in transit
- Bcrypt-hashed password storage
- Server-side session tokens with expiry
- Object storage with authenticated access only
- Administrative access controls and audit reviews
- No system can be guaranteed 100% secure
6. Data Sharing and Third-Party Services
We do not sell your personal information. CommercePix AI uses third-party AI model providers (including OpenAI and Google) to process generation requests. Your prompts and uploaded images may be transmitted to these providers strictly to deliver the Service. We may also share data when required by law, to enforce our terms, or to protect the rights and safety of users. Third-party providers operate under their own privacy policies.
- We never sell your personal data
- OpenAI and Google APIs process generation requests
- Cloud object storage hosts uploaded assets
- Disclosure may occur where required by law
- Third-party providers maintain their own policies
7. Data Retention and Deletion
Account data and task history are retained while your account is active so that you can access your records. You may request deletion of your account and associated data at any time by contacting our support team. We will process verified deletion requests within 30 days, except where we are required to retain certain data to comply with legal obligations.
- Account data retained while your account is active
- Task history available in your profile
- Contact support to request account and data deletion
- Verified deletion processed within 30 days
- Some data may be retained to meet legal obligations
8. Children's Privacy
The Service is intended for business and professional use and is not directed to individuals under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it promptly.
- Service is not directed to children under 16
- We do not knowingly collect children's data
- Contact us to report any such collection
- We will delete affected data promptly
9. Your Rights
Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your account and data, and object to or restrict certain processing. To exercise these rights, contact us through the support channel available in the product. We will respond within a reasonable timeframe and in accordance with applicable law.
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Object to or restrict certain processing
- Contact support to exercise your rights
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
- Policy may be updated periodically
- Material changes will be clearly indicated
- The "Last updated" date reflects the latest version
- Continued use constitutes acceptance of changes
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out through the in-product support and feedback channel. We aim to address all privacy-related inquiries promptly and transparently.
- Use the in-product support and feedback channel
- We respond to privacy inquiries promptly
- Operated by AISellerKit
- Product: CommercePix AI